BDIX WEB HOSTING REFUND Policy
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with BDIX Web Hosting, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. BDIX Web Hosting is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
Any PayPal claims against us will result to automatic suspension.
Cancellations and Refunds
BDIX Web Hosting reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services without refund.
Change of mind is not acceptable for refund request.
Cancellations must be submitted via client area.
BDIX Web Hosting gives you a 14 day money back guarantee on managed shared hosting and reseller solutions. There are no refunds on administrative fees, addons such as dedicated IPs, fees for custom software, or domain name purchases.
Refunds are not available for domain names, Email Hosting, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by BDIXWebHosting through other companies.
No refunds are provided for VPS or Dedicated servers under any circumstances.
Credit on your account cannot be refunded and must be used for purchases and renewals.
Accounts purchased under a promotion, with or without a promo code, are excluded from the 14 Days money back guarantee.
Only first-time accounts are eligible for our money back guarantee. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Violations of the Terms of Service will waive the refund policy.
Refund Time
The standard timeline for completing the refund process is typically between 7 to 10 working days after a refund claim is made. This timeframe includes all necessary steps, from verifying the claim to processing the refund and ensuring it reaches the customer’s account. The timeline may vary slightly based on the complexity of the case or additional documentation requirements, but generally, customers can expect the process to be completed within this period.
Disclaimer
BDIX Web Hosting shall not be responsible for any damages your business may suffer. BDIX Web Hosting makes no warranties of any kind, expressed or implied for services we provide. BDIX Web Hosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by BDIX Web Hosting and its employees.
Disclosure to Law Enforcement
BDIX Web Hosting may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Change to the Policy
BDIX Web Hosting reserves the right to revise its policies at any time without notice.
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